At Ayodhya Aashirwad, we take pride in offering sacred sweets and prasad directly from the holy city of Ayodhya, blessed by the divine presence of Lord Rama and Hanuman. Our goal is to deliver authentic, high-quality products while ensuring a seamless experience for all our customers. The following outlines our core business policies to ensure transparency and trust.
1. Product Quality Assurance
Authenticity: All our products are sourced directly from the holy land of Ayodhya and made in accordance with traditional methods, ensuring authenticity and spiritual significance.
Ingredients: We use only high-quality ingredients, including pure desi ghee and other premium components, to create our sweets and prasad offerings. No artificial preservatives are used.
Packaging: Each product is carefully packaged to maintain freshness and ensure the sanctity of the prasad. We take every precaution to ensure that your order arrives in the best condition.
No Refund and No Return Policy
We maintain a strict No Refund and No Return Policy due to the sacred and perishable nature of our products. Once an order is placed and confirmed, it cannot be refunded or returned. Please refer to our No Refund and No Return Policy for detailed information.
Order Process
Order Placement: Orders can be placed exclusively through our official website [www.ayodhyaaashirwad.com]. Customers must provide accurate delivery information to avoid any delays.
Order Confirmation: Once an order is placed, an email confirmation will be sent to the customer with the details of the order. Please review this confirmation for accuracy.
Order Modifications: Modifications to orders can only be made within 1/2 hour of placing the order. After that, no changes or cancellations are allowed.
4. Shipping and Delivery
Delivery Partners: We have partnered with reputable logistics companies like Shiprocket, Delhivery, and XpressBees to ensure timely and secure delivery across India.
Delivery Timeline: Orders are typically processed and dispatched within 4-5 business days of order confirmation. Delivery timelines may vary depending on the customer’s location.
Delivery Charges: Shipping costs will be calculated at checkout based on the customer’s location and order size.
Tracking: Customers will receive tracking details via email once the order has been dispatched.
5. Payment Terms
Payment Options: We accept a wide range of payment methods including debit cards, credit cards, net banking, UPI, and popular payment gateways.
Secure Transactions: All payments are processed through secure and encrypted gateways to ensure customer data and financial information are protected.
Order Processing: Orders will only be processed once payment has been successfully received. In the event of a payment failure, the customer will need to retry the transaction.
6. Customer Service and Support
Contact Us: For any inquiries, concerns, or feedback, customers can reach out to our customer support team at 02269622944 or via email at customercare@ayodhyaaashirwad.com. Our team is available from 10 AM to 7 PM, Monday to Saturday.
Response Time: We aim to respond to all customer inquiries within 24 hours during business days.
7. Privacy Policy
Data Protection: Ayodhya Aashirwad values the privacy of our customers. Any personal information provided during the order process is stored securely and will not be shared with third parties without the customer’s consent. Please refer to our Privacy Policy for more details.
8. Intellectual Property
Brand and Trademark: The Ayodhya Aashirwad name, logo, and all product descriptions and images on our website are the intellectual property of Ayodhya Aashirwad. Unauthorized use of these assets is strictly prohibited.
9. Business Hours
Operating Hours: Our operations run from 9 AM to 6 PM, Monday to Saturday.
Orders placed outside of these hours will be processed the next business day.
10. Amendments to Business Policy
Ayodhya Aashirwad reserves the right to modify, update, or amend this Business Policy at anytime. Any changes will be effective immediately upon being posted on our website. Customers are encouraged to review this policy periodically for updates.
